Home > Small Business IT > Is Internet Explorer 10 Giving you Grief

Is Internet Explorer 10 Giving you Grief

I am not sure what happened with the roll-out of IE 10 in recent weeks, but several of my clients have had hiccups with this update. One client came into his office, and the system notified him that it had updated during the evening, and when they attempted to use IE, it wouldn’t connect to any websites. In another case, IE10 did not work with the client’s current website portals, and he needed to revert back to IE9. Within 5 minutes, I’ll walk you through how to resolve a non-functioning IE 10 update, and how to roll back to IE 9 if required. The easiest solution is to use Fix Microsoft. It has a Fix Tool for this problem, which you can simply run, and with a little luck, the problem will be corrected. Go to http://support.microsoft.com/kb/318378 and click the run now button in the window under the Resolution section.

Of course, if you don’t have another browser installed, you will not be able to access this page and will need to reset IE manually. For those of you who want a little more control, or don’t have a second browser already installed, resetting the IE settings manually may get IE back up and running in no time. To do this, click Start -> Control Panel -> Network and Internet -> Internet Options.

internet options

Then click the Advanced tab to the far right. At the bottom of the window click the Reset button.


I usually leave the Delete personal settings unchecked.

Then click the Reset button. IE will now be reset and you should now be able to successfully launch IE. Now, we all know that sometimes things don’t go as planned, and the reset may not work; and an uninstall of IE may be necessary. If you have to uninstall because the reset failed, or because IE 10 is not compatible with your current websites, you will need to roll back the IE 10 update. To do this, click Start -> Control Panel -> Programs -> Uninstall a Program.


IE is not in this list since it’s considered a Windows Update.  To find it, you’ll need to the click the View Installed Updates link to the left.

installed updates

Now you will be presented with a large list of updates. To make your life easier, type Internet in the search bar at the top of  the window.  Once you have located the IE 10 update, highlight it then click uninstall. The un-installation will take a few minutes and a system reboot will be required. Once rebooted, IE 10 will have been replaced with IE9. Open IE to ensure it is working correctly.

To prevent IE 10 from installing during the next scheduled update, you can either manually approve each update within the Updates. Click Start->Control Panel -> System and Maintenance -> Windows Update then select the Change Updates link to the left. Pick the option that best fits your needs. Microsoft has released a program that blocks IE 10 from being installed. It can be downloaded from http://www.microsoft.com/en-ca/download/details.aspx?id=36512. Simply download and follow the instructions. And, as always, if you have any questions or concerns, consult with your qualified IT professional.

Categories: Small Business IT
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